Return and Refund Policy

Effective Date: 08/07/24

We take great pride in our handcrafted products and strive to ensure that every customer is delighted with their purchase. Please read our return policy carefully:

1. All Sales Are Final

All sales are final. We do not accept returns or exchanges, so please make your selections carefully. If you have any questions or need assistance before placing your order, our team is here to help you make informed decisions.

2. Damaged or Defective Products

In the unlikely event that your product arrives damaged or defective, please contact the courier service directly to report the issue. We recommend taking photos of the damaged packaging and product for your records. If necessary, we will assist you in this process.

3. Shipping Insurance

To protect your investment, we offer the option to include shipping insurance for the full value of your product at checkout. We highly recommend selecting this option to safeguard against loss or damage during transit. If you choose not to include insurance, we cannot be held liable for any damages or losses incurred during shipping.

4. Ensuring Your Satisfaction

At UMANERA, we work closely with our clients to ensure that the selections made are exactly what they want. Before finalizing your order, we encourage open communication to clarify any details, preferences, or customizations. Your satisfaction is our priority, and we are dedicated to helping you choose the perfect product.

5. Contact Us

If you have any questions about our policy or need assistance, please reach out to us at:

[Your Contact Information]

[Your Email Address]

[Your Phone Number]

Thank you for your understanding and support. We appreciate your business!